Refund Policy

Change-of-mind returns

You can request a return within 7 days of delivery. Items must be unworn and in their original condition. You pay the return postage for change-of-mind returns. Once we receive and check the item, we refund it to the original payment method.

How to start a return

Use the support details provided with your order and include your order number and the item you want to return.

Australian Consumer Law

The 7-day window, original-condition requirement and customer-paid postage above apply to voluntary change-of-mind returns. Your consumer guarantee rights apply separately, including for faulty, incorrect or misdescribed items. If a problem is confirmed, we’ll reimburse reasonable return costs as required by law. Read the ACCC guide to consumer remedies.